For a smooth experience BTC recommends using Google Chrome for signing into MyBTC and using Blackboard.

When using a browser such as Chrome, it saves some information from websites in its "cookies" and "cache". Clearing them helps fix certain problems like loading and formatting issues and you will get the most up-to-date information from the web page.

In Chrome [Computer]

1. On your computer, open Google Chrome (keyboard shortcut: Ctrl+Shift+Delete then go to step #4).
2. At the top right, click​ .
3. Click More tools ​ Clear browsing data. ​
4. At the top, choose a time range. To delete everything, select “All time”.
5. Next check the boxes “Browsing History” (optional), "Cookies and other site data" and "Cached images and files,"
6. Click "Clear data".

In the Chrome app [Android]

1. On your Android phone or tablet, open the Chrome app ​.

2. At the top right, tap More ​.

3. Tap History  Clear browsing data.

4. At the top, choose a time range. To delete everything, select “All time”.

5. Next to "Cookies and site data" and "Cached images and files," check the boxes.

6. Tap Clear data.

In the Chrome app [iPhone & iPad]*

1. On your iPhone or iPad, open the Chrome app ​.
2. At the bottom, tap More ​.
3. Tap History  Clear browsing data.
4. Make sure there’s a check mark next to "Cookies, Site Data," and "Cached Images and Files."
5. Tap Clear browsing data.

*When you clear your cache and cookies, your browser might sign you out of your Google Account.